Frequently Asked Questions

What is included in the price of a tour?

Add What is included in the price of a tour? The price of the tour includes your persona Tour Driver, your private deluxe vehicle, Italy VAT tax, fuel, tolls, parking fees and any road expenses associated with providing the service.

What is not included in the price of a tour?

Add What is not included in the price of a tour? The price of the tour does not include lunch, wine tasting, tours, gratuities and any other persona customer expenses.

How do we pay for the tour?

Add How do we pay for the tour? Payment for the tour service is due in Euro currency.

When do we pay for our tour?

Add When do we pay for our tour? Payment is due to your driver in Euro currency at the end of the tour service.

Is gratuity included in the tour price?

Add Is gratuity included in the tour price? Gratuity is not included in the price. In Italy 10% gratuity is appreciated if you are pleased with the service you receive from your driver.

Where will our driver meet us at the Port of Livorno?

Add Where will our driver meet us at the Port of Livorno? Your driver will meet you on the pier next to your ship holding a card with your last name. Please do not take other transportation away from your ship.

Where will our driver meet us at the Port of Civitavecchia?

Add Where will our driver meet us at the Port of Civitavecchia? On the pier next to your ship holding a card with your last name. Please do not take any buses or shuttles away from your ship area.

Where will our driver meet us at the Port of Naples?

Add Where will our driver meet us at the Port of Naples? The Port of Naples require drivers to meet clients in the area designated for Taxis and other Car Service Vehicles. Your driver will be waiting by his/her vehicle holding a card with your name.

Are your tours private or shared?

Add Are your tours private or shared? All our services are private. We do not arrange for shared, shuttle, or group services.
You are welcome to create your own group and we will be very happy to accommodate.

Do you do shared tours?

Add Do you do shared tours? We do not put together groups, but if you wish to book a shore excursion, you may create your own group of like minded cruisers to share your tour of choice by placing an ad on Cruise Critic roll call.

How do you recommend we dress for our tour in Tuscany?

Add How do you recommend we dress for our tour in Tuscany? Comfortable clothing and shoes are recommended.

What is your cancellation policy?

Add What is your cancellation policy? We operate on the honour system, therefore we do not take your credit card information to debit it for late cancellations. Please cancel any services at least 7 days in advance so we have a chance to recuperate the lost business. Last minute cancellations results in great financial loss for our small company.

Do you accept credit card payments?

Add Do you accept credit card payments? We do not accept credit card payments at this time.

What happens if the weather is terrible on the day of our tour?

Add What happens if the weather is terrible on the day of our tour? In case of inclement weather, we will be happy to reschedule your tour on a different date, or offer you other touring options to exciting places not affected by weather.

I sent an inquiry email and did not receive a reply or confirmation.

Add I sent an inquiry email and did not receive a reply or confirmation. If you have not received an email reply or reservation confirmation email, please check your spam folder and also make sure you provided us the correct email address. Please let us know immediately via email that you have not received our correspondence yet.